Alternative Dispute Resolution for Consumer Disputes (ADR) encompasses mediation, conciliation, and arbitration. These processes are conducted by independent entities, composed of specialised professionals who impartially assist both the consumer and the company/professional in reaching an amicable solution through mediation or conciliation.
If an agreement cannot be reached through these methods, the parties may turn to an arbitral tribunal, which involves a simple, swift process, often free of charge. The arbitral award has enforceable authority, equivalent to a decision rendered by a court of first instance, and is binding on the parties.
What are Alternative Dispute Resolution Entities for Consumer Disputes?
Alternative Dispute Resolution Entities for Consumer Disputes are, for the most part, Consumer Conflict Arbitration Centres that resolve disputes through mediation, conciliation, and arbitration, either free of charge or at reduced costs. These entities also provide free information on consumer-related issues, offering reliable and clear support to consumers.
ADR entities registered as Alternative Dispute Resolution Entities for Consumer Disputes can be consulted on the Consumer Portal, accessible at www.consumidor.pt.